培 训 简 介
【主讲师CHIEF LECTURER】
吴世鹏，酒店资深管理培训专家。2001年开始致力于体验式学习的研究，擅长于教练方式引导和辅助受训人。曾从事药业、房地产业、酒店业、快餐连锁业的管理及培训工作，涉足领域横跨生产、营销、人力资源、行政等，逐步形成一套融会多个行业特色的运管体系。尤其对酒店业运管尤为精进，凭借多年外企工作经历，广泛吸纳国外先进理念，结合本土经营管理模式，自主研发IMC和CRM营销战略，成功提升多家引入此系统酒店的市场占有份额和净利收益。近年，他通过全国个人巡回演讲，传播横贯中西的先进管理理念已然成为中国酒店新一代资深培训师。带领其团队先后筹建培训多家高星级酒店。兼任三家酒店高级顾问。擅长项目：团队建设、团队沟通、职业生涯规划、质量管理、战略人力资源、五常管理……
Wu Shipeng，who is expert of hotel management .He began to devote himself to researching on experience studying in 2001.He is good at educating, leading and assisting trainees. He has worked in many fields, such as pharmaceutical , realty industry , hotel and fast food , which contained product ,sales ,HR and administration .He gradually mastered an operating system suiting for many fields’ specialty ，Especially good at hotel operating. Depending on many years’ working experience and advanced idea in foreign enterprise, he made up the IMC and CRM systems about marketing by himself. Many hotels which imported these two systems have improved their market share and net profit. These years ,he has been going on a speaking tour over the country to spread advanced management ideas and has been a new generation veteran trainer. He has made trainings in many senior hotels during their Pre—Opening or operating periods. Now he is still senior consultant in three hotels. Subjects: team establishing, team communicating, career program, quality control, human resource strategy, 5S(
【培训团队】
对弈成三之为博弈，博弈之功去异求同，连横而合纵，故局者皆益。夫人谋远虑能逞。天之弈，盖博也。 团队智慧高于个人平均智慧的组合。这是一支由三十多位资深酒店经理人组合而成的咨询管理团队。其团队成员均出身于知名国际酒店管理集团，通过多年来从事国内外各星级酒店的管理经验，集众家所长，融中西方管理文化，结合当前中国酒店的发展现状及前景，研究出了一套适合中国酒店发展的管理系统该系统按酒店级别分化成多套管理模式，尤其对国内的营销市场做了细分，创造了以IMC为根本、以CRM为中心的新型营销模式。
Playing cheese is the game between, but when the participants become three, it will call BOYI, which can seeking the common while dispel the differences, unite and conquer, pluribus Unum theory can give everyone the benefit. This method requires someone quaffed with the foresight.
The nature of the cheese relies on the big group. The wisdom of the team is tower the average individual wisdom.。This is an advisory management team formed by more than thirty experienced Hotel managers.They all worked in the famous Internal Hotel Management Company before, due to their years of working experience, combining each of the strong points of different Internal Hotel, and being well designed the West-East culture. Integrating the situation of
【培训宣言】
我们永远相信顾客是最专业的审视者，敏锐的洞察每一个细节。立身于世唯有以人性的诚挚与行为的信达；意念的人本与性情的和谐塑造无可替代的品牌形象，创造有口皆碑的社会价值与符合商业原则的经济价值，瞬息万变的市场经济机遇与挑战并存，我们深知品牌源于顾客满意，价值主导专业创新，我们稳步建立客服利益共同体促成双赢，坚持符合时代特征的价值观念与彰显个性的专业精神持续可进，结合群策群力的团队协作，无尽的生命力屹然表现为依靠品牌吸引顾客，凭借专业打动顾客，展示奉献满足顾客，发扬创新惊喜顾客，我们始终恪守：
生存的价值在于奉献
奉献的资本源于专业
专业的技能始于积累
积累的过程注重细节
细节的履行开展创新
创新的意念决定生存
We always believe that guests are the special auditor, keeping their eyes on every detail.。Conducting oneself in society must depend on the sincerely of human nature and honest behavior: the humanity spirit and harmonization character to built the brand image and product the social and economic value praised by all. The market economic has a lot of changes within a short time, which can give the existence of opportunity and challenge. We fully understand the guests satisfactions are the source of the brand. We built guests service benefits step by step to achieve the win-win situation. Insisting on the value in line with the time and special character service, combining the team power, the vivid energy of life outstand obviously to attract guests eyeballs. It touches the guests for its professional way. We devour ourselves to customs, delight customs by pleasantly surprise. We always keep those as our belief: ：
The value of life means dedication
The source of dedication depends on speciality
The speciality originate from accumulation
The process of accumulation focus on details
The practice of details product creation
The spirit of creation decide the survive
【惰性管理】
治者，合众而成事也。为治顺理之鉴，应情之需，行法之度是乃得道者。惰性管理基于治者之道，反其道而行之。摒弃亲力亲为之管理旧式，扶植下属成长，演化轻松管理，盖庸者而平，平者而上，上者而达，以思想之充盈促成行为之简化，以旨令之统一规避执行之误差。激励下属以创新之方式达成既定之利益，攘人我管理安自我管理。上集社稷资源，下分辅充资源，上下同道为治，实乃惰于身而勤于心，此治之明道也。
A administrator will win when he or she units the others. The lazy management base on the rule but carry out oppositely, dropping the old management model practiced by manages themselves .Training subordinates to grow becomes to easy management, the aim to make a standard is to avoid mistakes. prompt the subordinate to acchive the benefit. The manager and the staff work together to govern the Hotel, which is a wise method.
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